Return Merchandise Authorization (RMA) Department

WE WILL ISSUE YOUR RMA NUMBER AFTER RECEIPT OF COMPLETED FORMS.

For General RMA purchase from Taipei HQ, 
RMA Form filled out Download RMA Form and Email [email protected]

For RMA assistance in USA
**IF FOR ANY REASON A UNIT COMES IN FOR RMA AND IT IS 'NO FAULT FOUND' BY ONE OF OUR TECHNICIANS YOU WILL BE RESPONSIBLE FOR THE SHIPPING FEE. THIS APPLIES TO IN WARRANTY AND OUT OF WARRANTY ITEMS AND MAY INCLUDE DIAGNOSIS FEE. RMA Department's hours of operation 8:30 am to 5:00 pm PST. Telephone 626-844-8888, option 1. with the RMA Form filled out Download RMA Form: https://us.everfocus.com/download/index.php?index_id=26
 

For RMA assistance in Canada
EverFocus partners with Video Experts, a factory authorized Product repair, maintenance, and service center with 2 locations (Montreal and Mississauga). Please contact:
Video Experts Tel: 1-800-722-3973 http://videoexperts.com/rma-form/

If you have further concerns or inquiries, please email us at [email protected]